Reviewed By: Karen
Average Score: 3.0
Restaurant
East
Guildford
6278 2882
Service: 1
Atmosphere: 2
W
e went to Kappy's as a family for a birthday dinner. I booked for enough people, and we arrived on time, but I had forgotten to tell them we would be bringing children, a 7year old, 2 year old, and six month old (although catered for in seating)
When we got there I apologised for not letting them know we were bringing children with us, and the waitress made quite a deal about letting them know in future if we were bringing children
We proceeded to have quite a nice meal, however this same waitress
was rude to us all night.
Upon leaving I walked past this lady on the way out and said to her "your service tonight has been..." and she cut me off mid sentence and started screaming at me like a banchee in the middle of the restaurant that our children had been screaming for 2 and a half hours, and who was I to complain, they'd had people leave because of us.
Our children did not scream all night, and the restaurant was packed, I saw no one leave on our account. The 7yr old was quiet all night, making normal conversation, 6mth old grizzled a little early and then was taken for a walk away from everyone, then slept through dinner, and was picked up and settled as soon as he woke up again, 2yr old was a little grizzly, but was taken for walks and entertained hrough most of the evening to keep him quiet.
While this woman continued to scream at me I asked her to lower her voice, she continued to scream and asked me to never return.
While packing our car out the back with pram, baby etc, the restaurant rear door was slammed.
By this stage I was quite distressed. I decided to ring the owner when I got home, when I rang, he could be heard in the background saying "it's probably that woman you kicked out earlier" When he came to the phone I informed that I was not kicked out, I was leaving, and that I was appalled at the way I had been treated.
This man was extremely rude, and again claimed that our children had screamed for 2 and a half hours (they had not!) I advised that regardless of this, there was no need for me to be screamed at, they could have come and spoken to us, he then asked if I was stupid, I should have known and just left.
I told him I was terribly disappointed as they had been highly recommended by friends, he cut me off, and told me "darling do me a favour and don't come back, and tell your friends not to come back too' then hung the phone up in my ear.
I am still astounded by their behaviour and believe that if they had a problem with us having children there, they could have dealt with it in a much more professional manner.
I have never in my life come across anything quite like it, I have since read other reviews where similar complaints have been made about this restaurant. I suggest you stay away.
Submit Your Reaction
Reactions (58)
| I have been here and I agree - 9 | |
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| I have been here and I disagree - 21 | |
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| I will definitely try this place now - 4 | |
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| This review hasn't altered my view - 3 | |
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| I probably won't try this place now - 4 | |
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| I will definitely steer clear of this place - 17 | |
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Comments - ( Click Here to join up, so you can post a comment! ) | ||
Date: 11:43 am 25th Jan 2005 | Name: Peta | Host: CPE-138-217-247-197.wa.bigpond.net.au |
Good on you Karen, for passing on the word from Kappy's. If they want us to stay away, we will!!! | ||
Date: 3:51 pm 26th Jan 2005 | Name: Lisa | Host: 010.004.dsl.wa.iprimus.net.au |
I have been to Kappy's twice and found their service poor, their food ordinary and their prices a little over the top for basic italian fare. It certainly takes an age to receive the meals and the wait staff seem to avoid seeing the patrons when service is needed. I wouldn't go back there, there are much better places around (such as Terrace 105 up the road). | ||
Date: 9:56 pm 27th Jan 2005 | Name: Sarah | Host: 203-59-59-47.dyn.iinet.net.au |
I can't believe that in this day and age of competiton, that you can have such a bad experience. Maybe Kappy's (or should that be Krappy's) are not aware of such websites as this one and the power of a bad review! The patron is the one with the money and they should be happy just to have you there. | ||
Date: 7:20 pm 19th Jun 2005 | Name: jscs | Host: dsl-220-235-134-82.wa.westnet.com.au |
Thanks for the heads up on this restaurant. I was thinking of going there with a party of 10 people but because of these bad reviews I will definitely not be going. | ||
Date: 1:42 pm 27th Feb 2007 | Name: Tweedle | Host: 167.130.93.252 |
We are Guildford locals and decided to eat out one Friday night so walked to K(r)appys where the waitress looked us up and down (we were in neat/clean jeans and blouses/shirts)and advised that they did not have a table for us. We looked around at an empty restaurant (save for one couple trying hard to appear not to be listening to us) and asked if all the tables were booked. The waitress made a show of looking us up and down again and explained that she thought we might be more comfortable elsewhere. I was shocked, I am 48 and my husband is 54, we are hardly going to behave like hooligans. I am most used to eating out and we were clean and tidy. Let's face it the place does take away izza for goodness sake! Never ever again. We went to Padbury's down the road for a lovely meal with terrific service. | ||
| Other Reviews [1] |
| I feel it is overpriced, the food was disappointing and the tables were cramped. It had the ambience of a railway station. I will not be visiting here again....[more] |